What is Telehealth?

We offer two distinct types of telehealth: telepsychiatry and teletherapy. Both types of telehealth appointments connect patients to our expert clinicians through secure video conferencing. Patients access the care they need from anywhere with an internet connection. 

Why Choose Telehealth for Mental Health Treatment?

Our patients have found that telehealth makes it easier to attend appointments regularly. Instead of fighting traffic on the way to and from appointments, patients can log on to the secure video conferencing software from their homes or offices. This convenience allows many people to fit appointments around their schedules and get consistent care that is necessary for mental health treatment.

Telepsychiatry and teletherapy also allow providers to consult with other members of the patient’s support system, including family, friends, and teachers. This ability can help when a patient needs a strong support system in order to recover or when patients need help explaining their mental health struggles to their friends.

Is Telehealth Effective?

Studies show that patients who need psychiatric care or therapy have similar outcomes when they choose online or in-person appointments. At LifeStance HealthE, we offer both telehealth and in-office appointments so that you can choose the format that works best for you.

What Do I Need for Telehealth Appointments?

First and foremost, you need a safe place in which you can discuss sensitive health information with your doctor. You also need an internet connection and device with a camera. You can use our software on the following operating systems and devices:

  • Windows computers: Windows 7 or later
  • Mac computers: OS X 10.11 or later
  • Android OS: 4.4 Kitkat or later
  • Amazon Fire: phones and tablets from 2014 or later
  • Google Pixel: 1 or newer
  • iPad: Air or newer
  • iPad Mini: 2nd generation or newer
  • iPhone: SE or newer
  • LG: G6 or newer
  • Nexus: 5X or 6P
  • HTC One: M8 or newer

Virtual visits can take place on any of the following web browsers:

  • IE 11 (except IE in metro mode)
  • IE Edge
  • Safari (except in private mode)
  • Internet Browser (the default browser on some Android devices)
  • Firefox
  • Chrome

If you have questions about whether your devices will work, please contact us.

Does Insurance Cover Telehealth Appointments?

We accept almost all insurance plans. Most major insurance providers cover telehealth visits as they would in-office visits. However, the decision to cover telehealth appointments is ultimately up to the insurance provider. We recommend that patients ask their insurance providers about telehealth visits before scheduling an appointment.

Can I Still Have In-Office Visits?

Patients can choose between in-person and online visits each time they have appointments. Some people prefer in-person visits for a while to establish a rapport, then switch to telehealth for convenience. Others may prefer in-person visits most times but turn to online appointments if they are out of town. You can make the schedule you want, so you can get the care you need.

Are Telehealth Appointments Secure?

Like all appointments, telehealth visits must meet HIPAA standards. As such, our online appointments use secure technology that encrypts all types of data. We take every precaution to ensure safety and privacy when you interact with our clinicians online.